When you submit a booking request through our website, we collect:
We do not collect payment card details through our website. Payment is taken in person on completion of the job.
We use the information you provide solely to:
We do not sell, share, or transfer your personal data to any third party for marketing purposes.
We share limited information with the self-employed assembler assigned to your job (your name, phone number, postcode and job details). This is necessary to fulfil your booking.
We use Supabase (a cloud database provider) to store booking data securely. Supabase is GDPR-compliant.
We retain booking records for up to 12 months for operational and accounting purposes, after which they are deleted.
Under UK GDPR, you have the right to:
To exercise any of these rights, email us at hello@homefixd.co.uk and we will respond within 30 days.
Homefixd Ltd is registered with the Information Commissioner’s Office (ICO) as required under UK data protection law. If you have a complaint about how we handle your data, you can contact the ICO at ico.org.uk.
Homefixd Ltd arranges flat-pack furniture assembly services in West London carried out by vetted, self-employed assemblers. We act as the organising party; assembly is performed by independent contractors.
Submitting a request through our website does not constitute a confirmed booking. Your slot is confirmed only when you receive a WhatsApp message from Homefixd confirming the date, time and assembler details. We aim to confirm within 15 minutes of your request during working hours.
All prices displayed on our website are fixed prices per item or service type. There are no hidden charges. The price shown at the time of booking is the price you pay on completion.
Promo codes, where valid, are applied at the time of booking and cannot be applied retrospectively.
If you are not satisfied with the completed assembly, you are not required to pay. This guarantee applies to the assembly work only and does not cover damage caused by faulty flat-pack components, pre-existing damage, or customer instructions that conflict with manufacturer guidelines.
All our assemblers are fully insured. In the unlikely event of damage caused by our assembler during a job, please contact us immediately at hello@homefixd.co.uk so we can resolve the matter promptly.
Homefixd Ltd’s total liability in connection with any booking shall not exceed the price paid for that booking.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience.
We use only essential cookies on homefixd.co.uk. We do not use advertising, tracking or analytics cookies.
You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of our website. For more information, visit aboutcookies.org.
Our website uses Google Fonts to display typography. Google Fonts may set cookies or collect your IP address. See Google’s privacy policy for details.
Our booking data is stored via Supabase. See Supabase’s privacy policy for details.